Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us or create an account (your mobile number is collected only if you choose to provide it at sign-up, for text notifications)
• Shipping and billing addresses for order fulfillment
• Payment information (processed securely through our payment providers)
• Communication preferences and feedback you provide
• Information about your home and design preferences when using our design services

We also automatically collect certain information when you visit our site, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about products, services, and promotions
• Provide personalized design recommendations
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Service providers who assist in order fulfillment, payment processing, and delivery
• Our maker partners when necessary to complete custom orders
• Analytics providers to help us understand site usage
• Law enforcement when required by law

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, though some features may not function properly without cookies.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@patina.cloud.

Our services are not directed to children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you choose to share your mobile number, we may send you account and order notification text messages and login verification codes. These messages are transactional only — we do not send marketing texts.

You opt in by providing your mobile number and checking an (unchecked by default) consent box on our sign-up form at patina.cloud/signup. Providing a number and consenting is optional and never a condition of creating an account.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out.
• Reply HELP or email hello@patina.cloud for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.